MediaSoftware has a single inbox: [email protected]. To help us route your message, start the subject line with one of the words below.
Corrections
Subject: Correction. Include the page address, the sentence you believe is wrong and a public source for the right fact, such as a page on the brand’s official website. Confirmed corrections are applied and the page is re-dated. How we handle them is explained in our editorial policy.
Product news and data updates
Subject: News or Update. Studios, platforms, sportsbooks and casinos can send launches, new games, new currencies or changed welcome offers. Please include the date and a link where the change can be seen. If your brand already has a review, tell us which criteria the change affects.
Partnerships
Subject: Partnership. For advertising, listings and other commercial requests. Commercial agreements never include a score or a ranking position; see how scores are built on the methodology page.
Readers
Subject: Question. Players with a question about a casino review, or operators asking about a comparison, are welcome to write. We cannot handle account issues at a casino; those go to the casino’s own support team.
MediaSoftware editorial desk
Frequently asked questions
What is the MediaSoftware email address?
[email protected] handles editorial questions, corrections and partnership requests.
My company launched a new product. Will MediaSoftware cover it?
Send the announcement with a public link and a date. Product news is published when the facts can be checked on the company's own website or in the product itself.
Does a partnership change a review score?
No. Partnerships cover things like advertising or listings; scores follow the published methodology and are not part of any commercial agreement.
How quickly are corrections handled?
Corrections are checked as they arrive. Once a fact is confirmed, the page is edited and its updated date changes.